Nyocte ("we", "us", or "our") operates the Nyocte mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
1. Information We Collect
Information You Provide
- Account Information: Display name, email address, and phone number when you register.
- Phone Number & SMS Verification: When you register or log in, you provide your phone number and explicitly request a one-time verification code (OTP) by tapping "Send Code." We send this code via SMS to verify your identity. By providing your phone number and requesting a code, you consent to receive these authentication-related text messages. Message and data rates may apply. Message frequency varies based on login activity. You can opt out at any time by discontinuing use of the App or contacting us at [email protected].
- Profile Information: Bio and avatar image you optionally provide.
- User-Generated Content: Chat messages, announcements, documents, meeting notes, votes, and other content you create within groups.
- Support Requests: Information you provide when contacting support, including ticket subject and description.
Information Collected Automatically
- Device Information: Device type, operating system, and push notification tokens.
- Usage Data: Actions taken within the App (e.g., group interactions) for audit logging and security purposes.
- IP Address: Collected for security and abuse prevention.
2. How We Use Your Information
- Provide, operate, and maintain the App
- Create and manage your account
- Facilitate group interactions, chat, meetings, and voting
- Send SMS verification codes to authenticate your identity during login and registration
- Send push notifications and in-app alerts
- Process support tickets and respond to inquiries
- Maintain security and prevent abuse
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share information:
- Within Groups: Your display name, avatar, messages, and contributions are visible to other group members as part of normal App functionality.
- Service Providers: We may share information with third-party providers who assist in operating the App, including SMS delivery services (e.g., Twilio) for sending verification codes, hosting providers, and analytics services.
- Legal Requirements: When required by law, regulation, or legal process.
4. Data Retention
We retain your information for as long as your account is active. When you request account deletion, your data will be permanently removed after a 30-day grace period. During this period, you may cancel the deletion request.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including encrypted storage of passwords, secure JWT authentication, and audit logging of administrative actions.
6. Your Rights
You have the right to:
- Access and update your profile information
- Delete your account (with a 30-day grace period)
- Block other users to prevent them from contacting you
- Report content that violates our community guidelines
- Manage notification preferences
- Request a copy of your data by contacting support
7. Children's Privacy
The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or by updating the "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
[email protected]